Proof of purchase is required for your guarantee to be valid. Please keep your receipt in a safe place as it is essential to process any claims under the guarantee.

What is the scope of this Guarantee?

All hardy plants, including trees and shrubs, purchased from Nepeta England are covered under this guarantee for a period of 10 years from the date of purchase. Please review these terms carefully to understand your rights and any exclusions that apply.

Which plants have the 10 Year Guarantee?

Hardy plants, such as shrubs and trees, that can withstand low winter temperatures are covered by our 10-year guarantee. These plants, when given proper care, are expected to thrive for a decade from the date of purchase.

What is excluded from the Guarantee?

The following are not covered under the 10-year guarantee:

• Non-hardy, tender plants that are not expected to survive low temperatures in the UK climate.

• Annual plants, whose life cycle is typically limited to one year.

• Biennial plants, whose life cycle is typically limited to two years.

• Plants that have not been properly cared for or have been mistreated.

When does my Guarantee begin?

The guarantee is valid from the date of purchase and remains active for 10 years.

What are Cookies?

For Nepeta England’s website to function properly, we collect basic information from users through cookies—small text files stored on your device. These cookies help our website recognize you on future visits and improve your overall experience.

Cookies serve various purposes, such as remembering your preferences, login details, and the contents of your shopping basket, while also helping us understand browsing patterns to enhance your experience. Most of the data collected is anonymous and does not include personal information.

How Do We Use Cookies?

At Nepeta England, we collect cookies for a number of reasons, including tracking website performance and improving your experience. Cookies allow us to anonymously measure visitor numbers and analyze how long users stay on the site. They also help us monitor which areas of the website attract the most visitors, allowing us to adjust our content and offerings accordingly.

We prioritize user privacy and only use cookies to improve our services. Your experience may be impacted if you opt out of using cookies.

Types of Cookies We Use

There are two main types of cookies:

• Persistent Cookies: Stored on your device for a set period and activated each time you visit the website.

• Session Cookies: Temporary cookies that expire when you close your browser.

Cookies also fall into four categories:

• Strictly Necessary Cookies: Essential for navigating the website, registering an account, or completing a purchase. These do not gather marketing data.

• Performance Cookies: Collect anonymous data on how visitors use the website, helping improve your experience.

• Functionality Cookies: Customize the website for users, remembering login details and language preferences.

• Advertising Cookies: We do not currently use these cookies.

Managing Cookies

You can manage or disable cookies in your browser settings, but this may impact website functionality. For more information, visit aboutcookies.org.

By continuing to use our site, you agree to the placement of cookies on your device. If you disable cookies, your experience may be less optimal.

Additional Notes

If a product is exchanged, or a full refund is provided, ownership of the plant reverts to Nepeta England. The amount of any claim under this guarantee is limited to the original purchase price paid for the plant.

Any personal data collected as part of the claim process will be used solely to maintain the validity of your guarantee. This data will not be used for marketing purposes. For any concerns, please refer to our Privacy Policy or contact us at [insert contact details].

Your statutory rights

The conditions outlined in this guarantee are not intended to affect your statutory consumer rights.

We strive to provide the highest quality plants, but in rare instances, issues may arise. To make a claim, please follow these steps:

• Proof of purchase is required, either through a receipt or online registration. Without proof, Nepeta England may not be obligated to honour the guarantee, but may do so at its discretion.

• Provide photos of the plant; there is no need to physically return the plant to our store.

• To claim, please contact us via email at [insert contact email] or call our Customer Services Team at [insert contact number].

• If we agree that the issue falls within the scope of the guarantee, we will arrange for a replacement plant.

• If you feel your claim has not been properly addressed or if you have any queries, please reach out to our Customer Services Team at [insert contact email].

We hope your plant grows beautifully and provides enjoyment for years to come!